Client Kudos

Bottom line…working with Susan has been one of the best collaborative experiences of my professional life. Period. Susan and her VA team bring their business, marketing and tech savvy to all their work, so everything is completed in the most efficient, effective, and professional method possible. Susan goes “above and beyond” with the VA support she offers, and I’m simply shocked at how well and how fast she and her crew get the work done! I can’t recommend Susan’s services highly enough. Do yourself a favor…if you’re considering VA support, give Susan a call. You won’t regret it!

I’ve worked with Susan Sullivan since 2013. Susan understands the big picture. She knows how to break it down into bite-sized pieces, organize the process, stay on budget and on time — all with a super smile and great sense of humor. Susan took me from the bones of a business to launching a successful social media campaign that took hours of planning and strategy sessions. She created just the right social media arc with timely posts, blogs, emails, and newsletters that captured the intended niche. I was a social media novice back in 2013. Susan’s knowledge and support, gave me confidence. Any presence I have on social media is directly related to her intelligent approach and handiwork. Susan’s expertise, skill sets, experience, response time and ability to anticipate were all immediately apparent to me, and continue to astonish me. Susan is a wonder!

In addition to the outstanding virtual support, I appreciate Susan’s excellent judgment, wisdom and keen eye. It is a relief to trust that Susan will spin my draft emails and blog content into something worth sharing and reading. Having been in corporations, law firms and startup companies for 30 years, I know what’s possible with a good assistant. Susan has exceeded my expectations in every way. I wasn’t sure how the “virtual” in Virtual Assistant was going to work. Susan makes it seamless. Nothing is lost. Nothing is compromised. Some days I think she is really the leader and I’m merely a willing follower. I would recommend Susan to anyone who is ready to embrace the virtual world and watch their business thrive in the very capable hands of Susan Sullivan.

I first met Susan Sullivan in 2006 when she was supporting one of her clients at a women’s publishing conference. My first impression of Susan was that she was organized, very personable, and worked well with all the attendees. I had a feeling we would work well together and it has definitely paid off! Susan is great to work with — thoughtful, creative and organized. She plans and implements our program launch campaigns, coordinates speaking events, creates our online communications, designs and implements our social media marketing plan and creates effective ways to track ongoing projects. I trust her implicitly to represent me with clients, colleagues, affiliates, and vendors. It’s wonderful to have a partner to laugh with as we collaborate on strategic business goals by streamlining logistics and developing efficient processes. Susan is an integral part of my success team!

Susan has become a HUGE asset to my company, as she is more than just a Virtual Assistant. As a VA, Susan saves me a lot of time by handling my administrative projects so that I can spend that time on revenue-generating activities. Where Susan adds the most value is by using her business expertise to serve as my marketing partner who manages my marketing campaign to bring in new clients and researches and develops speaking opportunities. In addition, Susan’s excellent customer service skills give me complete confidence in knowing that all of her interactions with my clients represent my business in the way that I want — my clients receive the same high-quality service from Susan as they do from me!

During the first 5 months that we worked together, my e-zine subscribers grew by 33%, my web site traffic grew by 56% and my speaking engagements increased by 66%, so more people are learning about my business through our marketing efforts. Now that I’m working with Susan, I couldn’t run my business effectively without her!

Anyone who has taken the virtual assistance road will probably say it’s a bit of a hit-or-miss experience. I certainly had a few false starts before finding Susan. The great thing about hiring Susan is that it isn’t just her — she put together an experienced team over the years. I told her from the very beginning that I was looking for someone who could stay with me for the next decade, warning her that every outrageous stereotype about creative types is true. I’ve tested her with all my myriad projects and Susan and her team came through! I live in Taiwan and Susan didn’t blink an eye at taking on an international client. Our communication has been seamless. I can’t believe I tricked her with just my smile and all my priorities that seemed like “good ideas” at the time. I look forward to a long partnership with Susan and her engaging team.

When I hired Susan as my Virtual Assistant I wasn’t sure what to expect. I’ve had several local and virtual assistants over the years and was pleased with my experiences; however, in those relationships I assigned a task and then had to give step-by-step instructions. With Susan came a whole new experience! Susan is more than an assistant to me—she is my partner in business. She has taken great initiative to do research and make suggestions during our strategy sessions. She is always interested in knowing our desired goals so we are sure all our bases are covered. She regularly contributes new and innovative ways of doing business in this age of high technology. I trust that she has my back and I never have to keep tabs on her. Having Susan on my team has freed me up to focus on other aspects of my business.

If you want an independent, smart, savvy and accountable assistant, Susan is your gal. I highly recommend her work; and she is an absolutely lovely person whom I also consider a friend.

Susan amazed me from the very start of our business relationship. Her experience as a virtual assistant surfaced immediately in her organizational skills, the ideas she contributes, and the resulting work output. She is enterprising, but always checking in to see that my priorities were HER priority. I have come to rely on her expertise in writing, researching, social media, list-building and much more, as her value to my team continues to grow. Professional, yet personable…just think what she could do for your business.

Susan stood out from all the other VA candidates I interviewed back in 2005, and from the start she exceeded my expectations of what might be possible with an assistant. Not only has she freed me up to serve more clients and work on my writing projects, but I love the fact that she makes recommendations to improve operations because she is in touch with the latest trends in services and tools. She was quick to pick up the way I like things done, and I completely trust her to represent the business. Once I’ve handed off an area of operations to her, I have complete faith that it is handled. I couldn’t imagine working without her, and I would recommend her highly without reservations.

I have had a wonderful long distance (literally) virtual working relationship with Susan for many years. She is based in the USA and I in Europe (the Netherlands). She has been a tremendous asset connecting our international facilitators to the head office. She acquainted our newly-certified facilitators to make them feel welcome into our company community. Susan is very professional and an overall joy to work with. I can highly recommend her.

Susan and I connected in the early 2000’s when we were both getting our virtual assistant businesses off the ground. I went in a different direction with my business after a few years and was able to refer one of my favorite clients to Susan.

Then I needed to hire my own virtual assistant. As I searched for someone with the skills and proactivity I had as a VA, I discovered that not all VA’s are created equally! Susan already had the expertise I needed so I didn’t have to spend a lot of time teaching her how to do the projects I needed help with. That was important to me, as my time is better spent growing the business instead of teaching the basics to my virtual assistant.

Susan already knew how to publish newsletters and had the advanced knowledge of Word that I needed. If she doesn’t quite know how to do something, she has the resources and ability to make it happen in short order. We worked together for about 4 years and I’m happy to recommend Susan if you are a successful business owner that needs a skilled virtual assistant to help you move your business forward.

Susan Sullivan is an outstanding asset to any author. Whatever I asked her to do — compiling and maintaining my mailing list, trolling for speaking engagements — she accomplished competently and on schedule. In addition, she offered creative and useful editorial suggestions when I was preparing promotional pieces. Plus, her firsthand knowledge of the bookstore business gives her a leg up when arranging bookstore appearances. Susan will do more than merely fulfill your requests; she will come up with fresh ideas to market you and your work. I recommend her without reservation.

Partnering with Susan is helping me to achieve my goal to change people’s lives for the better through my books and training seminars. Susan is an excellent communicator, represents me and my business with the utmost professionalism, and is driven and focused on our common goal. Her kind and giving nature makes Susan a joy to work with and she always keeps her sense of humor. Her enthusiasm for what she does brings energy to everyone around her. She is truly exceptional in her field.